Delivery & Returns

Please Note: Due to the new legislation we currently only ship within the United Kingdom- apologies for any inconvenience) 
Please allow up to 7 working days for your order to arrive.  If after the 7 days your order has still not arrived please do not hesitate to contact us where we will be happy to assist.

    All orders are sent with Royal Mail Recorded Delivery. A signature will be required upon delivery, if no one is available to take delivery of the item, Royal Mail will leave the item in a safe place or they will take it back to the local delivery office for you to collect. You will receive an email confirming dispatch of your order along with the tracking details once your order has been dispatched.

    Delivery of your order shall be made by Royal Mail to the delivery address given at checkout. It is important that this address is accurate.

    RETURNS 

    We really hope you love your purchase so it is important to us if you could please inspect your goods on arrival. In the event of an item arriving damaged or any concerns please contact us as soon as possible. If for any reason you should be dissatisfied or wish to return your order please contact us prior to returning any item by sending us an email on the Contact Us Page.

    If the product is deemed faulty or not as described the price including the postage you paid will be fully refunded, however we cannot reimburse your return postage costs. It is advisable that you keep proof of postage as we cannot be held responsible for mislaid or lost parcels. Should you wish to return an item for a refund or exchange if an item is not deemed defective or faulty postage costs will be deducted from the original order cost.

    If for any reason you need to return something, you can do so within the following conditions.
    1. It must be within 14 days of receiving your order
    2. If an item is returned to us after the 14 calender day time scale unfortunately it will not be possible and the item/s will be returned to you
    3. If the product is deemed faulty, damaged or not as described
    4. The item has not been worn or tampered with, and all tags are still attached
    5. The item is not marked, has no make up traces, no deodorant marks and does not smell of cigarettes, perfume etc.
    Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse a refund if the garments are not returned in a saleable condition, i.e have been worn, tags have been removed or are damaged. The customer is responsible for the cost of returning the goods. Please be aware we cannot refund on any items returned if the garment has been altered or tags have been removed.
    To complete your return
    • We require proof of purchase
    • It is recommended that you use Recorded Delivery, as proof of shipping as we cannot be held responsible for any mislaid or lost parcels
    • Once we have confirmed receipt of faulty or damaged goods a replacement or refund will be arranged for you
    You will be responsible for paying for your own shipping costs for returning your item. Reimbursement of return shipping costs are unfortunately non-refundable therefore postage costs will be deducted from the original order cost.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and applied to your credit card or original method of payment.

    Once a refund has been given, if paid via Paypal or Credit Card it can take upto 10 working days to show in your account. Refunds will only be paid via orignial payment method.