Terms & Conditions

CANCELLATIONS 
If you wish to cancel an order please contact us by email or phone within 24 hours as orders as all our garments are made to order. Orders that have already been dispatched cannot be cancelled.
DELIVERY
  • Please allow 5 working days for your garment to be made
  • Please allow up to seven working days for your order to arrive before contacting us
  • Our online shop is open 24 hours a day 7 days a week 

Payment Methods

  • All prices quoted are in British Pound Sterling
  • Payments are processed via credit/debit card or PayPal through Shopify
  • All delivery prices are per order.  However much you put in your shopping cart and pay as one transaction the delivery price will remain the same

All orders are sent with Royal Mail Recorded Delivery where a signature will be  required upon delivery, if no one is available to take delivery of the item, Royal Mail will leave the item in a safe place or they will take it back to the local delivery office for you to collect. You will receive an email confirming dispatch of your order and tracking details within 24 hours. If you have any questions regarding returns please contact us here

Delivery of your order shall be made by Royal Mail to the delivery address given at checkout. It is important that this address is accurate at the time of placing your order. Orders will only be dispatched to the address given on the order.

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. If you are returning goods from outside of the EU, please indicate on any customs form that the goods are 'returned items of UK origin' with a ZERO customs value. Failure to do so may result in your return parcel being held by UK customs and may be returned to you, or a fee may be charged for customs clearance or brokerage.
Accuracy Content Vintage Mandy Lou makes every effort to give a fair representation of the products that we sell, however, slight variations may sometimes occur. 

Privacy & Security Your personal information is treated with the strictest of confidence and will not be shared with any third parties. Personal bank account details are directed through  Paypal or credit/debit card system and are not disclosed.

Inspection You should always inspect the goods upon receipt and check that everything specified is included. Should there be a problem with your item please contact us within 48 hours. You will be deemed to have accepted the order unless you notify us of a problem within 14 days days of receipt.

BY PLACING AN ORDER YOU ARE ACCEPTING THE TERMS AND CONDITIONS